Privacy Notice

The Story Wall ("we," "us," or the "Platform") respects your privacy and is committed to handling your personal data responsibly. This Privacy Notice explains what information we collect, how we use and share it, and the choices available to you. It applies to visitors, newsletter subscribers, seller applicants, and customers interacting with our website and services.

1. Data Controller & Contact

The Story Wall is the controller of your personal data. If you have questions or would like to exercise your data subject rights, please contact us at info@The-StoryWall.com.

2. Data We Collect

We collect personal data that you provide directly to us, including:

• Seller proposals: name, email, portfolio links, story descriptions, and any additional onboarding details submitted through the seller proposal form.
• Newsletter & waitlist sign-ups: name and email address submitted when you request updates from us.
• Orders & customer support: shipping information, contact preferences, and order history necessary to fulfil purchases and respond to enquiries.

When you visit our site we also receive standard technical data such as IP address, browser type, and device information. We do not place tracking or advertising cookies, but third-party services like our map provider may receive your IP address to deliver the requested content.

3. How We Use Your Data

• Reviewing and responding to seller proposals and collaboration requests.
• Sending newsletters, waitlist updates, and service announcements.
• Processing orders, arranging fulfilment, and providing customer support.
• Maintaining the security and performance of our website and services.
• Complying with legal obligations and enforcing our Terms & Conditions.

4. Legal Bases for Processing

We rely on the following legal bases under the GDPR:

• Consent for marketing communications and optional submissions such as newsletters or seller waitlists.
• Contractual necessity when processing seller proposals, preparing agreements, or fulfilling product orders you place with us.
• Legitimate interests to operate, secure, and improve our services, balanced against your privacy rights.
• Legal obligations for record-keeping, taxation, and responding to lawful requests from authorities.

5. Sharing Your Data

We share personal data only as necessary to provide our services:

• Service providers such as email delivery platforms, hosting providers, and payment or fulfilment partners operating under data processing agreements.
• Third-party integrations you authorise, such as optional seller webhooks you request we connect to your proposal submissions.
• Professional advisors and authorities when required by law or to protect our rights.

We do not sell your personal data. Whenever we transfer information outside the European Economic Area, we use appropriate safeguards such as Standard Contractual Clauses.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined above:

• Seller proposals and related onboarding materials are kept while we evaluate and collaborate with you, and archived when no longer needed.
• Newsletter and waitlist information is stored until you unsubscribe or request deletion.
• Order and support records are maintained in accordance with applicable accounting and consumer protection laws.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to request data portability. When we rely on consent, you can withdraw it at any time by contacting us or using the unsubscribe link in our emails.

8. Security

We implement administrative, technical, and organisational safeguards to protect personal data against unauthorised access, alteration, disclosure, or destruction. While no system can be completely secure, we regularly review our practices to keep your information safe.

9. Third-Party Services

Our site integrates third-party services such as MapTiler for interactive maps. These providers act as independent controllers for the data they collect through their tools. We recommend reviewing their privacy notices to understand how they process your information.

10. Updates to This Notice

We may update this Privacy Notice to reflect changes in our practices or legal requirements. Material updates will be posted on this page with a revised effective date.

11. Contact

To exercise your rights or ask questions about this Notice, email us atinfo@The-StoryWall.com. We aim to respond within thirty (30) days.